Our Terms & Conditions

Cancellations, Non-Refundable Booking Fees and No-Shows

Cancellations under the 48 hour bracket will incur a 10% charge of treatment for booking of appointment. A 50% charge will be incurred for any treatment that is cancelled with at least 24 hours notice. Cancellations within of 12 hours notice will incur a 100% charge. All charges of cancellations and NO shows will be expected to make payments of such charge over the telephone. All payments made over the telephone are NOT written down and all digits are entered straight into the till registrar for your data, security & GDPR Policy here at Bressingham Beauty Salon.

We are fair and reasonable, understand that life happens. However, under any circumstance please give 48 – 72 hours of notice and no charge will incur when re arranging for another time. We pride ourselves being a fair and highly reputable private commercial beauty and nail salon with client service of excellence.

Please note:
Any level of disagreement with our cancellation policy is not meant for slander on the internet, but a private discussion between yourself and the owner, not the internet.

Zero Tolerant Bad Behaviour Policy

Bressingham Beauty Salon is a warm and relaxing space on large private grounds by appointment. We ask all of our clients new and existing to be polite, respectful and kind to staff inside the salon. We do not accept any form of bad mouthing nor abusive behaviour. Any attempt of such behaviour will stop the treatment, prompt payment for treatment for inconvenience and escorted off the premises. Anyone who attempts to be slanderous of Bressingham Beauty Salon regarding any treatments and any issues with our policies needs to express themselves in a formal letter, not the internet. All correspondence with complaints is dealt immediately and effectively.

Bressingham Beauty Salon is a happy and warm ambience in a calm peaceful setting. Our priority is to keep the salon this way.

Thank you so much for your co-operation.

Lateness

Please let us know if you are going to be late for your appointment! We can usually allow for 5 minutes, however we may have clients after your appointment. If you are more than 15 minutes late, this will affect your treatment time heavily for the next client and we may need cancel your appointment and ask to rearrange for another date.

Patch Testing

A patch test is required at least 24 hours before your treatment for lashes, tint and waxing. It is always best to get a patch test done first with a consultation prior to treatment.

Health Conditions

Do kindly advise us of any health conditions, allergies or injuries which could affect your treatment when making your appointment so this can be put on your new client form. Bressingham Beauty Salon will adapt treatments wherever possible to suit the needs of your medical condition. However, if we feel a treatment may not be suitable for you then we will discuss this with you and offer safe alternatives.

Complaints and Feedback

Our main focus is for you to be happy and comfortable here at Bressingham Beauty Salon. In order to do so we aim to deliver the highest standards in everything we do, and accept client feedback in a polite, orderly fashion. Client complaints are rare however, we take them very seriously and would prefer any complaint in a sensible telephone or email matter to process. We have a complaints policy and process which we follow to make sure that things are put right where needed and we can learn from your feedback.

If you are not happy with the service you have received, please tell the owner immediately before leaving the salon or as soon as possible after you have left the salon.

Refrain from from using social media and the internet to voice heated opinions! Anything attempted to be put on social media maybe used against you as evidence for slander and defamation as it is an offence.

Instead make an appointment with the owner and discuss the nature of your complaint in a sensible and calm manner to resolve any complaint within 8 weeks from date of first note of complaint or effectively sooner.

We will listen to your feedback and ask any necessary questions to understand your complaint. If you have already left the salon, please do not go to another salon as we have the right to see exactly what the service or treatment you have received from us, looks like.

If you have gone to another beauty and nail salon without any reconciliation from Bressingham Beauty Salon after fixing any of your prior or current salon treatments, then your complaint will be invalid and will receive nothing.

Property Loss or Damage

It is your responsibility to take care of any property you bring into the salon. We take no responsibility for any property which is lost or damaged, unless it is damaged by a member of staff. Anything left in the salon will be held for 8 weeks, we will do our best to contact you to arrange the collection of your property.

Other Terms & Conditions

Some of our services/treatments will come with their own specific terms and aftercare. These will be highlighted individually either upon booking, consultation or at your appointment.